Get to know your Users

Journalists, photographers and other press want to do their job and report the activities of the playing teams. As a media organisation the number of press people can easily reach to a staggering number of 1000. How do you know that are dealing with the right user? And more importantly give access to the official press.

User profiles

For the Asian Football Confederation we made a extensive registration page that is the first touchpoint for the user. All users needed to register, that way we started with a clean sheet and no legacy of user accounts. After registering the user registration is labeled pending. And they won’t able to login yet. A media officer does a verification and can grant the user access. The user will receive an email with an action to create a password. If a user is rejected they will receive an email with the rejected message.

Combining multiple sources and actions to verify a user

Combining multiple sources and actions to verify a user

Email is leading

The unique part of a user is the email address, this way it helps users to reset their account easily and AFC can always send an email to the user because only active email addresses can be used.

Visual verification, check for consistency

Getting to know roughly 1000 journalists and photographers isn’t an easy job. The media officer can check 3 images of independent sources to check for consistency. Using a image of their passport / identity card, a (AIPS) Media Card and Profile picture. An additional check occurs on the uploaded profile picture, with an automated face recognition check we ensure that the profile picture can be used for printing their badges.

Getting to know roughly 1000 journalists and photographers isn’t an easy job.

Logging everything

If users are applying for another event the Media Officer can take a look at the users and see their actions. Maybe to check if their are any prior changes in role or media organisation. Also their is a internal priority system for labeling users that is only accessible for the media organisation.

Media Organizations

That are using the Media Channel of the AFC